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The final message from Clear
The final message from Clear. I will so miss this service.
------ Forwarded Message
From: Clear Customer Service
Reply-To:
Date: Fri, 26 Jun 2009 13:24:17 -0400
To: Guy Kawasaki
Subject: Clear Member Update
Resent-From: Guy Kawasaki
Clear Member Update
Dear Guy Kawasaki,
In response to questions raised by our members, Clear would like to offer
the following information:
Clear Lanes Are No Longer Available.
At 11:00 p.m. PST on June 22, 2009, Clear ceased operations. Clear's parent
company, Verified Identity Pass, Inc., was unable to negotiate an agreement
with its senior creditor to continue operations. Verified Identity Pass
regrets that Clear will not be able to continue operations.
How is Clear securing personal information?
Clear stands by our commitment to protect our customer's personally
identifiable information - including fingerprints, iris images, photos,
names, addresses, credit card numbers and other personal information
provided to us - and to keep the privacy promises that we have made.
Information is secured in accordance with the Transportation Security
Administration's Security, Privacy and Compliance Standards.
How is Clear securing any information at the airports?
Each hard disk at the airport, including the enrollment and verification
kiosks, has now been wiped clean of all data and software. The triple wipe
process we used automatically and completely overwrites the contents of the
entire disk, including the operating system, the data and the file
structure. This process also prevents or thoroughly hinders all known
techniques of hard disk forensic analysis.
How is Clear securing any information in central databases and corporate
systems?
Lockheed Martin is the lead systems integrator for Clear, and is currently
working with Verified Identity Pass, Inc. to ensure an orderly shutdown as
the program closes. As Verified Identity Pass, Inc. and the Transportation
Security Administration work through this process, Lockheed Martin remains
committed to protecting the privacy of individuals' personal information
provided for the Clear Registered Traveler program. Lockheed's work will
also remain consistent with the Transportation Security Administration's
federal requirements and the enhanced security and privacy requirements of
Verified Identity Pass, Inc.
The computers that Verified Identity Pass, Inc. assigned to its former
corporate employees are being wiped using the same process described for
computers at the airports.
Will personally identifiable information be sold?
The personally identifiable information that customers provided to Clear may
not be used for any purpose other than a Registered Traveler program
operated by a Transportation Security Administration authorized service
provider. Any new service provider would need to maintain personally
identifiable information in accordance with the Transportation Security
Administration's privacy and security requirements for Registered Traveler
programs. If the information is not used for a Registered Traveler program,
it will be deleted.
How will members be notified when information is deleted?
Clear intends to notify members in a final email message when the
information is deleted.
Who is monitoring this process?
Clear is communicating with TSA, airport and airline sponsors, and
subcontractors, to ensure that the security of the information and systems
is maintained throughout the closure process. Clear thanks these partners
for their continuing cooperation and diligence.
How can I contact Clear?
Please visit our website, www.flyclear.com, for the latest updates. Clear's
call center and customer support email service are no longer available.
Will I receive a refund for membership in Clear?
At the present time, Verified Identity Pass, Inc. cannot issue refunds due
to the company's financial condition.
Has Verified Identity Pass, Inc. filed for bankruptcy?
At the present time, Verified Identity Pass has not commenced any
proceedings under the United States Bankruptcy Code.
Clear Customer Service
Clear, 600 Third Avenue 10th Floor, New York, NY 10016
www.flyclear.com
------ Forwarded Message
From: Clear Customer Service
Reply-To:
Date: Fri, 26 Jun 2009 13:24:17 -0400
To: Guy Kawasaki
Subject: Clear Member Update
Resent-From: Guy Kawasaki
Clear Member Update
Dear Guy Kawasaki,
In response to questions raised by our members, Clear would like to offer
the following information:
Clear Lanes Are No Longer Available.
At 11:00 p.m. PST on June 22, 2009, Clear ceased operations. Clear's parent
company, Verified Identity Pass, Inc., was unable to negotiate an agreement
with its senior creditor to continue operations. Verified Identity Pass
regrets that Clear will not be able to continue operations.
How is Clear securing personal information?
Clear stands by our commitment to protect our customer's personally
identifiable information - including fingerprints, iris images, photos,
names, addresses, credit card numbers and other personal information
provided to us - and to keep the privacy promises that we have made.
Information is secured in accordance with the Transportation Security
Administration's Security, Privacy and Compliance Standards.
How is Clear securing any information at the airports?
Each hard disk at the airport, including the enrollment and verification
kiosks, has now been wiped clean of all data and software. The triple wipe
process we used automatically and completely overwrites the contents of the
entire disk, including the operating system, the data and the file
structure. This process also prevents or thoroughly hinders all known
techniques of hard disk forensic analysis.
How is Clear securing any information in central databases and corporate
systems?
Lockheed Martin is the lead systems integrator for Clear, and is currently
working with Verified Identity Pass, Inc. to ensure an orderly shutdown as
the program closes. As Verified Identity Pass, Inc. and the Transportation
Security Administration work through this process, Lockheed Martin remains
committed to protecting the privacy of individuals' personal information
provided for the Clear Registered Traveler program. Lockheed's work will
also remain consistent with the Transportation Security Administration's
federal requirements and the enhanced security and privacy requirements of
Verified Identity Pass, Inc.
The computers that Verified Identity Pass, Inc. assigned to its former
corporate employees are being wiped using the same process described for
computers at the airports.
Will personally identifiable information be sold?
The personally identifiable information that customers provided to Clear may
not be used for any purpose other than a Registered Traveler program
operated by a Transportation Security Administration authorized service
provider. Any new service provider would need to maintain personally
identifiable information in accordance with the Transportation Security
Administration's privacy and security requirements for Registered Traveler
programs. If the information is not used for a Registered Traveler program,
it will be deleted.
How will members be notified when information is deleted?
Clear intends to notify members in a final email message when the
information is deleted.
Who is monitoring this process?
Clear is communicating with TSA, airport and airline sponsors, and
subcontractors, to ensure that the security of the information and systems
is maintained throughout the closure process. Clear thanks these partners
for their continuing cooperation and diligence.
How can I contact Clear?
Please visit our website, www.flyclear.com, for the latest updates. Clear's
call center and customer support email service are no longer available.
Will I receive a refund for membership in Clear?
At the present time, Verified Identity Pass, Inc. cannot issue refunds due
to the company's financial condition.
Has Verified Identity Pass, Inc. filed for bankruptcy?
At the present time, Verified Identity Pass has not commenced any
proceedings under the United States Bankruptcy Code.
Clear Customer Service
Clear, 600 Third Avenue 10th Floor, New York, NY 10016
www.flyclear.com
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